Frequently Asked Questions (FAQ)
From our past experience, we have tried our best to provide you with some helpful questionnaire.
How can I book a tour package with you?
Simply, fill up and submit a booking form that is available at the following URL;
If there are any details you are unsure of, we are on hand to provide the answers, just send us an email or give us a call.
What is your booking and payment condition?
Your booking will only be confirmed by email@example.com after you have submitted a completed booking form and made a non-refundable deposit of 10 percent of the cost of your trek or tour.
Note: Final payment is due to days prior to departure. We accept payment by cash, by credit card or by bank transfer to our company bank account.
What is your cancellation policy?
If the cancellation letter is received by Adventure White Himalaya Treks more than 30 days prior to departure, the non-refundable deposit will be retained (maximum 10% of total land price) plus any air cancellation fees that may apply.
If the cancellation letter is received less than 30 days prior to departure, the following per person cancellation fees will apply;
→ 15 days prior to departure: 25% of the total price
→ 7 – 14 days prior to departure: 35% of the total price
→ Less than 7 days prior to departure: 50% of the total price (except for the total cost of government fees)
→ On departure date or later: 100% of the total price
Do I need a VISA to enter Nepal?
A VISA for Nepal must be obtained prior to departure from your home country or a VISA can be obtained at KATHMANDU AIRPORT.
Please note that your passport must be valid for a minimum of 6 months after your return and two passport size photos is needed.
For more information, please visit the information page on the Nepal Tourism Board official website (www.ntb.com.np/visa-information)
Will there be somebody to pick up us at the airport?
Yes, our staff will welcome you at the airport. They will be holding a sign board with your name on. They will then take you to your hotel and check in. Here, your guide will formally introduce himself and discuss the upcoming trip with you. You will be asked for two passport size photos and a photocopy of your passport for the trekking permit.
What are differences between Silver and Gold?
The differences boil down to accommodation and meals expenses between two packages. For instance, in a gold package, we provide you with accommodation in tea houses and all meals (breakfast, lunch, and dinner) whereas, in silver packages, the trekkers pay by themselves. Apart from that, services included in a silver package match that of gold package.
What accommodation do you offer during trekking?
We offer you accommodation in tea house (mountain lodge) in the Everest, Annapurna, Manaslu, Langtang region. A tea house is an amalgamation of social hang out, restaurant and guest house all in one. Most of them have running water in the facility, many of them having hot showers which the hotel will charge extra. The rooms come with blankets, some additional furniture with twin beds. While bathrooms are shared and toilets can either be a squat type of western style.
What meals do you offer during trekking?
During trekking, you will usually have breakfast and dinner at the lodge where lunch will be between at one of the trail side restaurants. Traditional Nepali meal (Dal Bhat) i.e. rice and lentils as well as a variety of different western items such as pizza, pasta, and French fries. Most of the tea houses and trail side restaurants do have soft drinks, snacks and beer readily available.
What sort of hotels do you use?
In city areas, we will offer you a choice of hotels, depending on your requirements and your budget. We have a wide range of options and can discuss these with you. However, in the trekking areas, we use the local lodges or tea houses or homestays if required we will arrange for all necessary camping equipment.
Most properties in the trekking areas are simple with basic facilities. We use those we know to be the best offering in terms of comfort, food and facilities.
Will you be able to accommodate my eating habits?
Yes, trekkers can also be accommodated with vegetarian meals along with a variety of western items and traditional Nepali meal, Dal Bhat. We recommend you eat vegetarian and happy to facilitate that with the tea houses.
Can I take shower in tea house?
For in most tea houses have running water facility with hot shower. Some of them have hot water but not in the shower but from a bucket as expected. Most bathrooms are shared and toilets can be either squat type of the western version.
How is the temperature of Everest base camp and another mountain?
In Autumn season, the afternoons are quite moderate. In good weather, it can get 15°C to 20 °C approximately above 4,000m and 0°C to 5 °C in the mornings and the evenings. The weather above 4,000m changes frequently with abrupt snowfall and temperature getting approximately -5°C to 15 °C but that all depends solely on the weather at that time.
Is physical fitness important in Trekking? Should I do prior preparation to trek?
Even if you never went trekking, you need not worry, you are always qualified for any trekking in Nepal. If you are spirited, reasonably fit, enjoy walking, you will be fine. But we do suggest you’ve dabbled in physical activities such as running, swimming, hiking before you embark on this journey.
Is there facility of Re-charging Batteries of Electronic Items on the Trek?
While in Nepal, the electricity specifications are 220 – 240-volt 50Mhz (50 cycles per second) of power. You just might need to have a plug adapter in case of socket fitting which can be bought in Kathmandu before the trek. You might have to pay a small fee per hour for recharging facilities in some places.
Are you a licensed trekking agency?
Yes, we are a licensed agency. We are a Nepal Government and TAAN registered trekking agency. We are also member of the Nepal Mountaineering Association (NMA) and the Himalaya Rescue Association (HRA). You are in safe hands travelling with us.
Do I require travel insurance?
Yes. Travel insurance with maximum medical cover is essential for all trips to Nepal.
Can your guides speak English?
Yes. Our cultural tour guides and city guides are quite proficient. Our trek guides or Sirdar and assistants speak good English and are able to explain your surroundings, there culture and any sight that catches your eye.
What sort of accommodation can I expect while trekking?
Tea houses are generally built using local materials and are quite comfortable. Often family run, they usually provide single and double rooms as well as the occasional dormitory. The dining room is downstairs and often uses fire. All food will be cooked according to order in the family kitchen. The toilet facilities will be separate, sometimes outside. Most lodges provide a mattress and a quilt or blanket. It’s a good idea to always have a sleeping bag, a sleeping mat may be useful and perhaps an inflatable pillow. Most places will provide you with a lock for your room, but you may prefer to use one of your own. Theft is almost unheard of from the lodge owners; security is more of a risk around other Westerners. Along the way there are a few ‘up market’ places to stay.
If you choose a camping trek, a tent will be provided if you do not have your own. We provide a kitchen tent, dining tent and toilet tents for all camping treks. You should bring your own sleeping bags, mats and whatever other home comforts you need. We usually camp in or near a village, which allows you to buy luxury items such as chocolate, beer or soft drinks, which we do not carry with us. We also provide a limited amount of toilet paper and facilities for hand and face washing before meals. You will also get a bowl of hot water each morning in your tent for a quick scrub up.
Can I have a single room or tent or do I have to share?
Yes, we do. If you would like to travel independently, or with your friends, families and colleagues, you are invited to choose any of the trips at your convenient timeframe for any number of people (minimum 1 and maximum as your wish).
Cost of private trip is fixed on the basis of group size, trek area, duration and trek style, is negotiable. We also arrange treks for single woman. If none of our fixed group departure dates work for you and you do not have anyone to accompany you, you can still be able to make your preferred trip with us. There is absolutely nothing to worry about making it a solo trip. We assign local guide and porters whom you can trust your life with.
What permits might I require and what fees might I need to pay?
If you go trekking into the mountainous regions and high national parks of Nepal, you will be required to a trekking permit, called TIMS (Trekkers’ Information Management Systems). Some restricted regions of Nepal also require additional permits to visit. Climbing also necessitates permits for climbers and porters and the cost varies for categories of submit and altitude. Adventure White Himalaya Treks will organize all necessary permits for you as part of our service commitment. For more information, please visit the official website of Nepal Tourism Board (https://www.ntb.com.np/permits_fees/).
How long do we walk for each day?
All our trekking programs are classified into three different categories according to the level of difficulty. Soft Adventure treks are only about a week to 10 days in duration. They generally do not go above 4000 meters and each day, you can expect to be walking for around 4 – 5 hours a day.
While moderate is a little harder and more challenging treks which take you right into high mountain country. These can be physically quite tiring, involving approximately 6 – 8 hours trekking along rocky ridges of high Himalayan peaks.
Strenuous treks are longer trekking that go far beyond the normal haunts of trekkers and tourists. Physically challenging, these may involve 7 – 9 hours trekking and likely to include unfavorable weather conditions and strenuous activities.
Definitely not for beginners.
What sort of food can I expect to enjoy while trekking?
Most tea houses cook a good range of mostly vegetarian fare. Pasta, tuna bakes, noodles, potatoes, eggs, daal-bhat, bread, soup, fresh vegetables (variety depends on the season) and even some desserts like apple pies, pancakes, and some interesting attempts at custard.
You will find a lot of garlic on the menu because it assists with acclimatization – eat some every day.
In many larger villages, you may find some meat in the menu. You can always get hot chocolate, tea, and hot lemon drinks, as well as soft drinks, and treats like chocolate and crisps. If you are on a camping trek, the cook can prepare specially requested food if you advise before leaving Kathmandu.
In any case, you will have similar fare to tea houses, except that along the way we may buy some fresh local produce such as fish, chicken or cheese to supplement the supplies. And the cost of all the food we prepare is included in the price of camping treks – you can eat as much as you like. Whichever option you choose, you can be assured that the food is fresh, nutritious and tasty. If you have any special dietary requirements please advise us in advance so that we can make the necessary arrangements.
Is the water OK to drink or do I need to bring purifying tablets or filter?
On camping trek, our staff will boil and cook meals treated by potassium permanganate or iodine. On tea house trek, you will be able to buy safe hot drinks and mineral water in the tea house, however, to help conserve our environment and reduce porters loads, we recommend you to bring water purification tablets.
What health precautions should I take?
Health care services in Kathmandu Valley are sound. All kinds of medicines, including those imported from overseas are available in Kathmandu. Kathmandu Valley also offers the services of major general hospitals and private clinics. Health posts have been set up by the government in different parts of rural Nepal. For major health crisis or emergency, one may have to be evacuated to Kathmandu.
→ A travel insurance policy that covers medical treatment is recommended for all tourists.
→ Similarly, we recommend you to make sure that the insurance covers activities such as trekking and rafting that you will be undertaking during you stay in Nepal.
→ Getting special vaccinations are not necessary when visiting Nepal.
→ We still recommend that you consult with your physician regarding special immunizing against any tropical disease.
→ It may be a good idea to get a complete checkup before departure.
→ We recommend that you undertake training programs to be physically fit if you plan to go high-altitude trekking or mountaineering when you are visiting Nepal.
Note: Please read up on Altitude Sickness (AMS), Diarrhoea, Giardia, Dysentery, Cholera, Hepatitis, *Rabies, Typhoid, Tetanus, Meningitis, Diphtheria, Malaria and HIV/AIDS. Information and little .0.235+19862
→ 47]/precautions can often save lives.
→ Please make sure that food is thoroughly cooked and served hot when eating out. *
→ Please make sure that salads and fruits are washed with purified water or peeled when eating out.
→ Beware of food that has been kept out in the open for long.
→ Always make sure that your water is clean by opting for boiled and then cooled water, treated water or sealed water from reputed brand.
→ Always carry a bottle of water when trekking or venturing off away from the city or town.
→ Do not walk bare feet on damp mud and grass in unknown areas.
→ Please do not swim in lakes and water bodies, especially where depth and vegetation are not known.
→ Always carry and use mosquito repellant when in Terai region or during summers.
→ Please have a handy medical first-aid kit ready for any situation.
Are the trip destinations safe?
Security and safety are a high priority, there are often risks associated with adventure travel, particularly to overseas destinations that you should consider before booking. Our trip operators constantly monitor their areas of operation and will cancel or re-route a trip if they feel a destination is unsafe.
The decision to travel to a particular country or region is personnel one. However, in trekking, all our guides and other support crew are carefully chosen for your trips. Our guides hold license issued by the Nepal Government. They are very honest and reliable. But, we would also advise you to take care of your own personal belongings. If you ar eon ‘camping trek’, please do not leave your bags unattended for your own safety. Take your main bag inside the tent once you reach the campsite.
At night, put all bas and belongings in the middle of the tent. Your guide assigns a Sherpa each night to guard the campsite. If you have to take sensible precautions yourself at all times.
Never leave your baggage unattended.
How strenuous is the trip? AM I fit enough?
Most of our trips require active participation, in general, the fitter you are the more likely you are to enjoy the trip. We grade each of our treks taking into consideration the altitude, number of days and general gradient.
Bearing in mind you will be in the Himalayas you do need to have a degree of fitness, if you wish to discuss any of the details further with us, we are more than happy to help.
What is the weather going to be like?
Weather in the mountains is notoriously difficult to predict however, Nepal does have a pretty reliable climate. In the mountains, nights are generally cold; depending on the altitude you will find extra layers, often a down jacket useful. Winters brings with it cold days but, when the Sun is out it is quite beautiful and often warm enough for T-shirts to be worn.
There can be snow or rain storms any time of the year. Trekking in spring (March – April) is particularly lovely as the Rhododendrons are in full bloom, and the mountain still have plenty of high snow to enhance your photos.
You need to be aware that it can get pretty hot and sunstroke can be a risk. Good polarizing sunglasses for high altitudes or winter treks and a large brimmed hat are a necessity. It is also important to make sure that you cans stay warm and dry in just about any conditions.
Expect the unexpected! If unsure about the weather conditions on the trail, ask your guide.
Will my trek stick to the itinerary and specified dates?
Every effort will be made to keep to your itinerary, but as this is adventure travel in a remote mountain region, we cannot guarantee it. Weather conditions and the health of trekkers can all contribute to changes.
The guides and their Sherpa assistants will try to ensure that the trip runs according to plan, but please be prepared to be flexible if necessary.
What is your advice to me regarding cultural etiquette in Nepal?
Some tips on the common etiquettes practiced by Nepali people should be useful to visitors.
→ The form of greeting in Nepal is ‘Namaste’ performed by joining both palms together. It literally means ‘the divine in me salutes the divine in you’.
→ As a mark of respect, Nepalese usually take their shoes off before entering someone’s house or place of worship.
→ Food or material that has been touched by another person’s mouth is considered impure or ‘Jutho’ and, therefore, is not accepted unless among close friends or family.
→ Touching something with feet or using the left hand to give or take may not be considered auspicious.
→ Women wearing skimpy outfits are frowned upon especially in the rural parts of the country.
→ As a part of the tradition, some Hindu temples do not allow non-Hindus to enter.
→ Leather articles are prohibited inside some temple areas.
→ Walking around temples or stupas is traditionally done clockwise.
→ To avoid conflict photography is carried out after receiving permission from the object or person.
→ Nodding of the head means ‘yes’ while shaking of the head means a ‘No’. A slight dangling of head from left to right means ‘Ok’.
What happens if I get sick?
Most importantly, do not panic.
You should always ensure that you have a well-stocked and appropriate medical kit as well as sufficient insurance in case you should have to be evacuated. A slight case of diarrhea is to be expected, as well as sprains and muscle aches – all a part of walking in the hills.
Altitude sickness is extremely dangerous, but mostly avoidable if you follow a few simple rules: trek high and sleep low, drink at least 3 liters of water per day (not including beer or soft drinks!), and be sensible.
If you feel shortness of breath, a slight headache or dizziness, tell your porter or guide and rest immediately. Lie down, drink water. If you are still feeling unwell, you may consider going down a few hundred meters. Do not pretend you are okay, and do not go down alone.
A descent of a few hundred meters overnight may be enough to make you fully able to start trekking again tomorrow.
For more information, please visit www.high-alttude-medicine.com this excellent site will tell you all you need to know, and also include a phonetic Nepali questionnaire for your porter. Porters are just as prone to altitude sickness as everyone else is.
How can I look after my porter?
Always make sure that your porter has enough warm and waterproof clothes – if he does not ask us to provide some. Keep an eye on your porter (just as he keeps an eye on you) when on the trail. The porter is working for you and his welfare is your responsibility – if he is unwell give him the day off and watch him. If he shows signs of altitude sickness, you must be firm and take him down to a safer altitude. Never leave him to wander alone down the mountain.
Make sure that he has sufficient food and drink. Your porter can also be your friend – talk to him about his family. Most porters are students trying to earn extra cash, or married with very young families. These guys can be away from home for months on end carrying packs up and down hills. It’s a hard life and small gestures of appreciation, like buying them a cup of tea, never go astray.
What to do if the guide or porter leave me alone on the trail?
Sometimes, the porter or guide may go ahead if you are walking slowly on an easy trail, usually to find a good place to eat or stay the night.
However, this doesn’t mean that you have been abandoned. Adventure White Himalaya Trek’s porters or guides will never leave you for long periods and will never steal your bag or belongings. Guaranteed.
Do you provide any equipment for my trek?
On all our camping treks, we provide the tents, sometimes dome tents, sometimes sturdy A-frames and normally people share one tent between two, a form mattress each, all the cutlery and utensils, cooking pots, stoves, candles or kerosene lantern, tables and stools, kitchen tent, dining tent and toilet tent.
What type of ground transportation is used on your tour?
We have a fleet of mostly tourist vehicles of all types and sizes, from small two-seater luxury cars to large capacity luxury tourist coaches.
How much spending money should I bring?
This will depend on the destination and your spending habits. However, our trip dossiers will give you an idea of how to budget for additional meals, optional excursions, and extra expenses you might incur on any specific trip.
Are credit cards accepted?
Yes, in most cities. But, you can’t use your credit card in remote and less developed areas at all.
Payment in hotels, travel agencies, and airlines are made in foreign exchange. Credit cards like American Express, Master, and VISA are accepted at major hotels, shops, and restaurants. Remember to keep your foreign exchange encashment receipt while making foreign exchange payments or transferring foreign currency into Nepali rupees. The receipt may be needed to change left-over Nepali currency into hard currency before leaving the country. However, only 10 percent of the total amount may be converted by the bank.
ATM is widely in use in Kathmandu. Major Banks, hotels and exchange counters at Tribhuvan International Airport (TIA) provide services for exchanging foreign currency.
Exchange rates are published in English dailies such as Rising Nepal, The Kathmandu Post and The Himalayan Times. Nepali currency notes are found in denominations of Rupees 1000, 500, 100, 50, 20, 10, 5, 2 and 1. Coins are found in denominations of Rupees 5, 2 and 1. One rupee equals 100 paisa.
Is tipping included and if not, how much should I budget?
Tips are not included, but are greatly appreciated by your guide and porters. This depends on your budget and level of appreciation, but 10 percent of your cost is a good guideline.
What happens in case of an emergency?
In the case of a serious sickness or a casualty, we will arrange a helicopter evacuation. Since you are entirely liable for all the expenses incurred in evacuation please make sure that it is covered by your insurance before signing for it or be prepared to pay on your own after getting back to Kathmandu. Ask your guide to arrange a runner to go to the nearest communication point, he/she needs to call our office and let us know the details. While asking for the helicopter, we will need your exact location and details of the casualty. DO not move from your location, the helicopter will be with you as soon as possible
If I arrive a day early, are you able to help with accommodation on arrival?
Yes, we will be delighted to help. Just let us know as far in advance as possible and we will do what we can.